Section Topics
Viewing Data Change Management Ticket Details
To learn more about a specific ticket, you can view the ticket details.
To view the details for a ticket:
- From By Ticket view (Tools > Data Change Management Tickets - By Ticket), select the ticket in the Inbox then choose Ticket > Ticket Details.
- From the Comprehensive View, choose the More link.
Accessing Ticket Details from the Comprehensive View
[A] To access ticket details from the Comprehensive View, choose More.
The Notes, Ticket History and Last Edit fields provide useful information about how the ticket has been handled.
| Field | Description |
|---|---|
| Ticket Number | Each ticket is automatically assigned a ticket number when it is created. |
| Contact | The contact to which the change was made that produced the ticket. |
| Summary | A brief description of the change that was made. |
| Rule Set | The rule set that specified the rule that caused this ticket to be created. |
| Category | The type of change made (contact type, edit, duplicate contact, user request). |
| Status | The current status of the ticket (submitted, review, outdated, completed or notify). |
| Notes | Accessed by choosing the Notes tab. This field lets you enter free-form notes to identify any research done on the ticket. For details see, Creating Notes and Activities for a Data Change Management Ticket. |
| Ticket History | Accessed by choosing the Ticket History tab. This area lists of all of the actions done to a ticket since it was created. |
| Last Edit | Date when the ticket was last modified. This also displays the user who performed the last edit. |
| Create Date | Date when the ticket was last modified. This also displays the user who performed the last edit. |
Viewing the Ticket Details
