Overview of the InterAction Architecture

Welcome to InterAction®!

Any organization’s most valuable assets are their employees and the relationships they nurture with clients and contacts. InterAction takes your organization beyond client relationship management (CRM) and into the realm of Relationship Intelligence. It aggregates your internal competitive information about people, companies, relationships, experience, and expertise into a centralized database that becomes a valued asset to the organization and its professionals.

Relationship Intelligence is the ability to uncover the hidden value in this proprietary data to build a complete view of a client or prospect and to deliver this data in a format that professionals will use. Professionals and internal marketing teams can harness this Relationship Intelligence to uncover new revenue opportunities, differentiate their services from the competition, and enhance client service.

InterAction Architecture

This diagram shows the simplest configuration that includes all major InterAction components, and reflects the fact that multiple InterAction components are often installed on a single workstation or server. Depending on various factors – including your network configuration, size of your InterAction database, and number of users – it may be recommended that certain InterAction components be installed on dedicated machines. Additionally, as noted in this diagram, some InterAction components should always be installed on dedicated machines.

For more detailed information on the system requirements and guidelines, please refer to the InterAction System Resource Guidelines and Version Compatibility Matrix.