Adding New Users to InterAction on an Ongoing Basis

Once a new employee is hired by your organization, you need to perform several tasks in order to make InterAction available and valuable to the new employee.

The new employee is represented as both a contact within InterAction as well as a user of InterAction. The tasks required to perform when the employee joins the organization affect both the user and the contact.

These tasks include adding the user to the appropriate groups, bringing in the user’s contacts, and adding the contact version of the user to the applicable mailing lists.

For detailed steps on adding a new user to InterAction, see the InterAction Recommendations for When an Employee Joins Your Organization best practice document on the Support Center Web site.